Jaecoo E5 app not connecting to car and sim card not activating

J5EV

I got the car on the 29th of September and since then have yet to activate the sim card to use the Nav etc. I've tried connecting the app by inputting the VIN and engine number. This adds the car to the app but does not connect the car to the App or activate the Sim Card.

I've tried removing the car from the app and using the QR code that pops up on the infotainment screen when I try to activate the sim card using the NAV. If I scan the QR code the VIN and ICCID numbers get added to the app but when I try to save the car an error message pops up saying

"Verification failed. Please check the filled out information is correct"

How can the information be incorrect when it came from the QR code of the car itself?

Ultimately, the car does not connect, even if I re-enter the details manually and the sim card does not connect.

I've taken it into the dealer but they also don't seem to know what the problem is.

Any help would be much appreciated!

Jenks

Im also having the same problem on my j7 but even my built in nav doesn't work. My dealer doesn't know how to sort it 😫

J5EV

I’ve done a bit of research and it seems like it could be that the dealer didn’t request the activation of the eSIM on the telecom network or the telecom network didn’t register the eSIM properly.

I’ve sent this to my dealer to check but they’ve not come back with any updates. Hopefully this is the issue as it seems that the car itself isn’t connecting to the network to activate the SIM card.

Jenks

Oh hopefully that sorts it. Keep me updated please. The dealer i took it to has only just opened so they are still learning.